November 1 - 30, 2025: Issue 648

Manly Writers’ Festival Announces the Inaugural Thomas Keneally Oration

A new national platform for ideas, history and public conversation

The Manly Writers’ Festival have announced the creation of the Thomas Keneally Oration, a new annual keynote honouring one of Australia’s most influential and internationally acclaimed writers and Manly local, Thomas Keneally AO.

The inaugural Oration will be delivered by Thomas Keneally himself on Thursday, 19th March, 2026, in Manly.  The Oration will open the Manly Writers’ Festival, which will be in its third year and will form the centrepiece of the 2026 Festival program.

The Thomas Keneally Oration will be a permanent fixture of the Manly Writers’ Festival. The concept behind the Oration is to each year invite a distinguished writer, historian, public thinker or leader in cultural who reflects the spirit of Keneally - intellectually curious, morally engaged, and deeply human – to deliver the keynote address at the opening of the Manly Writers’ Festival. 
 
Thomas Keneally said:
“I am honoured — and a little astonished — to have my name attached to an oration. If it helps encourage writers and readers to keep an open mind when wrestling with the great questions of our time, then I will be delighted.

“Storytelling has always been, at heart, a democratic act — a way for us to understand who we are, and who we might become.

“Australia has always produced fine storytellers, but we are still learning how to listen to one another. Anything that strengthens that habit, especially through literature, can only be a good thing.”


Festival Director Bonita Mersiades said the Oration reflects both Keneally’s towering literary contribution and the Festival’s commitment to serious, public-minded storytelling:

“Tom has written across history, politics, ethics, faith, footy, colonisation, and the inner life of ordinary people. He reminds us that literature is a means of understanding one another and the world. The Oration will carry forward that tradition by inviting a major thinker each year to challenge us, inspire us, and spark conversation.”

Keneally — whose works include the Booker Prize-winning Schindlers Ark — has published more than 50 books across fiction and non-fiction and remains an important and vital voice in Australian cultural life.

Tickets will be available for the Thomas Keneally Oration and the Manly Writers’ Festival from February next year.

‘Ninety-five Not Out’ – Inspiring NSW seniors share their stories

November 10,2025
Tales spanning technological change, women’s empowerment and New South Wales’s natural beauty are among 100 literary masterpieces featured in Volume 11 of Seniors’ Stories launched today at Parliament House.

Seniors’ Stories elevates the voices of seniors and provides a platform for older authors to reflect on the theme of ‘Then and Now’.

Readers are offered insights into authors’ youthful memories, changing times and life-shaping moments.

Cranebrook author Marie Nevin, who turned 96 in September, is the oldest contributor for this year’s edition. Marie’s story ‘Ninety-Five Not Out’ vividly portrays her transition from childhood to embracing modern technology later in life.

“I was born in 1929 in Marrickville . . . I remember while driving there, the ‘Bottle‑O’ would come down the street in a horse and cart calling ‘Bottle‑o, Bottle‑o’,” she writes.

“I am now ninety‑five years old. I like to go out and have coffee and cake … I have thirty‑four grandchildren, forty great‑grandchildren … I am thankful for having a mobile phone as it keeps me in touch with them all … I have an iPad which I use every day, playing word games to keep my mind active.”

For Marie, writing is a family affair. Her son-in-law Paul Ryan, from Emu Plains, also contributed a short story titled ‘The Wharf’. 

Seniors’ Stories Volume 11 features nine stories translated to an author’s chosen language alongside English versions to reflect the cultural diversity of communities across the state.

Translated languages include Bengali, Cantonese, Dutch, French, German, Hindi, Italian, Malayalam and Sinhalese.

More than 1,100 personal stories of older people across NSW have been published in Seniors’ Stories since the NSW Government launched the initiative in 2013.

The program is open to all Seniors Card and Senior Savers Card holders. Authors from all backgrounds and languages are encouraged to submit their work.

The Fellowship of Australian Writers NSW has led writing workshops to provide guidance and support for seniors seeking to share their stories.

More information on Seniors’ Stories is available at NSW Seniors Card.

Minister for Seniors Jodie Harrison said:

“Seniors’ Stories is a special publication which offers a glimpse into how the lives of older people in New South Wales have evolved over the years.

“It’s a celebration of the diversity and resilience of older people in New South Wales, and I’m delighted to see seniors from all walks of life have shared their stories.

“These books are a beautiful reminder that we all have a story worth sharing.”

Congratulations to residents whose stories are featured in this year's volume:
  • AI Friend 10760: Max by Elizabeth Guthrie MONA VALE
  • Testimony of Time - in French too: Le témoignage du temps by Sylvana Augustyniak DEE WHY
  • Treehouse Time by Frank Astill MANLY
  • Harbord by Kenneth Waldron MANLY

Beware of scams targeting older people: Dept. of Health

November 7, 2025
The Australian Department of Health and Aged Care warns there have been reports of suspicious phone calls and visits from people claiming to be from My Aged Care or allied health services.

The Department asks everyone to please be cautious and remember:
  • aged care assessors will always schedule visits in advance and provide proof of identification
  • older people should refuse entry if they are concerned and not share personal or financial information
  • all legitimate aged care activity can be confirmed by calling My Aged Care on 1800 200 422 (8:00 am to 8:00 pm Monday to Friday, 10:00 am to 2:00 pm Saturday local time)
  • report any incidents to Scamwatch by visiting www.scamwatch.gov.au

Greens to chair Aged Care inquiries - cost of care + future of system

The Senate has voted to establish two further Senate inquiries into Labor’s aged care reforms, amid concerns that the new Act which came into force on Saturday will fail older Australians. (See Greens background on the new Act here)

The previous Senate inquiry into  Aged Care Service Delivery , which explored the transition period leading up to the new Act on 1 November, revealed that the aged care waitlist was more than double what had previously been reported (with over 200,000 Australians waiting for care). That previous inquiry was instrumental in forcing the early release of 20,000 home care packages needlessly withheld by the government.

Now that the Act is in force, two new inquiries have been established.

The first inquiry will investigate the government’s planned transition of the Commonwealth Home Support Program (CHSP), which currently serves more than 800,000 older Australians with at-home supports through “block funding” to providers like Meals on Wheels. 

The second inquiry will investigate the ability for older Australians to access care under the Support at Home program, including the impacts of new pricing mechanisms and co-payments.

The government intends to transition CHSP into Support at Home and has only funded the program up until 30 June 2027. The government has failed to answer previous questions about the impacts of closing CHSP on demand for Support at Home packages, leading to concerns that existing services will be forced to close their doors and waitlists for aged care will only blow out further.

As with the previous inquiry, both the newly established inquiries will be chaired by Greens Spokesperson for Older People, Senator Penny Allman-Payne.

Full terms of reference for the inquiries are below.

Greens Spokesperson for Older People, Senator Penny Allman-Payne stated:

“Older people across the country - hundreds of thousands of whom are on fixed incomes - are copping increased costs for their care at home so that privatised aged care providers can make bigger profits. That’s a broken system.”

“Labor’s Minister for Aged Care, Sam Rae, has tried to hide the truth of these aged care changes, but now the reality is setting in and older Australians are waking up to new care arrangements they cannot afford.”

“Older Australians are still dying waiting a year or more for care, and rather than boost needed supports like the Community Home Support Program, they’re planning to close them.”

“Our parents and grandparents need leaders who will fight for them and their right to care, but instead Labor and the Liberals are shaking pensioners down for cash while propping up the profits of privatised aged care.”

“The Greens will ensure older Australians and their advocates are heard, and fight to fix this system so that everyone can access the care they need at the time that they need it.”

Community Home Support Program Inquiry
That the following matter be referred to the Community Affairs References Committee for inquiry and report by 15 April 2026: the transition of the Community Home Support Programme to the Support at Home Program, with particular reference to:
  1. the timeline for the transition of the Community Home Support Programme to the Support at Home Program after 1 July 2027;
  2. the expected impact of this transition, including on:
    1. waiting periods for assessment and receipt of care;
    2. the lifetime cap of $15,000 on home modifications;
    3. the End-of-Life Pathway time limits; and
    4. thin markets with a small number of aged care service providers. 
  3. aged care provider readiness for the transition, including their workforce; and
  4. any other related matters.

Co-payments inquiry
That the following matter be referred to the Community Affairs References Committee for inquiry and report by the Tuesday of the last sitting week of November 2026: the Support at Home Program, with reference to:
  1. the ability for older Australians to access services to live safely and with dignity at home;
  2. the impact of the co-payment contributions for independent services and everyday living services on the financial security and wellbeing of older Australians;
  3. trends and impact of pricing mechanisms on consumers;
  4. the adequacy of the financial hardship assistance for older Australians facing financial difficulty; 
  5. the impact on the residential aged care system, and hospitals;
  6. the impact on older Australians transitioning from the Home Care Packages Program;
  7. thin markets including those affected by geographic remoteness and population size;
  8. the impact on First Nations communities, and culturally and linguistically diverse communities; and
  9. any other related matters.

Silver Surfers: at Manly + Palm Beach

Who is this lesson for?
Taking place at either Palm Beach or Manly Beach, Seniors and over 55s are invited to join a Bodyboarding and Ocean Safety Clinic, designed to help you connect with the ocean and boost your confidence in the water. This is a fantastic opportunity to learn from the best and join a welcoming community of ocean lovers.

What’s Included:
  • Lessons: Learn bodyboarding and essential ocean safety skills from experienced instructors.
  • All Equipment Provided: Wetsuits and bodyboards will be supplied for the session.
  • Morning Tea: Enjoy a delightful morning tea and connect with others after the session.
Important Info:
Arrive 30 minutes early to change into the provided wetsuits before the session starts.

Sponsored by Surfers for Climate, MWP Community Care, and Manly Surf School, you don’t want to miss these bi-weekly bodyboarding sessions. This is a great chance to meet others in the community, enjoy the surf, and embrace the ocean with confidence.


Lesson Times
Keep an eye out for upcoming FREE events on the calendar:
  • 28th November 2025 – Palm Beach 10am
  • 12th December 2025 – Manly 10am
Cost: FREE!


Silver Surfers group Photo: Manly Surf School

AvPals Term 4 2025

Avalon Computer Pals is back for another term of friendly, hands-on computer classes for seniors 55+. Whether you're a total beginner or keen to brush up your tech skills, we’ve got you covered. Learn at your own pace, meet great people, and feel more confident online.

Come along to Newport, where small groups make learning relaxed, social and fun!  To book in visit: www.avpals.com

A global publishing scam assisted by AI has targeted Australia. Here are 5 tips to avoid scammers

Dallas Penner/Unsplash
Per Henningsgaard, Curtin University

Aspiring authors in Australia are among those who have been scammed by a global network of publishing houses using cloned websites and AI tools. Some boast testimonials using the images and names of real authors, or listing real books they didn’t publish as their own. Several target the Australian market, trading under names such as Melbourne Book Publisher, Sydney Book Publishing, Aussie Book Publisher and Oz Book Publishers.

I’m a publishing expert, and looking at what happened, I can spot red flags in how these publishers operated and targeted aspiring authors, vulnerable to exploitation in their desire for success.

David Tenenbaum, owner of trusted publishing house Melbourne Books, established in 2000 (and specialising in nonfiction), was the first to sound the alarm. He’d received calls from authors who believed they had been dealing with his business – but had actually been speaking to the similar-sounding Melbourne Book Publisher (which even gave out his ABN).

The real website for Melbourne Books, the trusted publishing house whose ABN was used by Melbourne Book Publisher.

One of the scammed authors, “Andrea”, an aspiring fantasy romance novelist recovering from cancer, told the Guardian she had a video conference with a publishing executive, “Marcus Hale”, who outlined detailed publishing and promotion plans for her novel, down to getting “a presence on TikTok” and a launch at her local bookshop. She realised what had happened when she called Melbourne Books.

Both Andrea and another Australian author, Peter Ortmueller (who also dealt with Marcus Hale), found Melbourne Book Publisher on Facebook. Ortmueller, who lost A$150 he believed was a first down payment on a publishing package, said he thought it was a traditional publisher. Andrea lost A$88, which she was told would buy her an ABN.

Red flags and AI people

An expert from Deakin University’s Cyber Research and Innovation Centre, Ashish Nanda, identified some red flags about Melbourne Book Publisher, too. They told the Guardian they include “varying logos, claims on its website that it was established in 1999 yet a domain search showed it was only registered last month, and a fake 4.7 star rating on Trustpilot (the company has no reviews)”.

The Meet Our Team page on Melbourne Book Publisher’s site used “AI-created images of immaculately groomed white executives”, as did First Page Press. None of these people are known in Australian publishing circles, the Guardian reported. Some of these websites also list real books, which are for sale on Amazon (most of them self-published).

Other websites, Aussie Book Publisher and Oz Book Publishers, have fake testimonials using the images and names of real authors, like Australian children’s author Katrina Germein, who becomes “Sarah” on Aussie Books’ testimonial page.

Australian children’s author Katrina Germein appeared as ‘Sarah’ on Aussie Books’ testimonial page. Katrina Germein

A representative of Melbourne Book Publisher initially responded to the Guardian’s questions, but later ceased communication, removed some of their websites and altered elements of others.

The network of publishing houses appears to have international reach, including First Page Press, with offices in London and Melbourne, and BookPublishers.co.nz in New Zealand. The true scale of the operation is unknown.

Do you want self- or ‘traditional’ publishing?

The Australian Society of Authors (ASA) recently issued a warning titled: “AI is making publishing scams more sophisticated”. They provided the following advice: “As a general rule, a cold approach from a company offering services to publish or promote your work should be interrogated carefully, especially if they are requesting payment from you.”

But what about aspiring authors who go in search of a publisher? What should they look for so they are not taken in by one of these scams?

To answer this question, it’s necessary to distinguish between traditional publishing and self-publishing. In traditional publishing, all upfront costs are paid by the publishing house. The author is expected to contribute time and energy to the book’s promotion, but does not pay for services like editing and design. Nor does the author pay for printing, or the production of an ebook.

The main income for traditional publishers is book sales, which only come after the initial investment has been made: the publisher assumes all upfront costs. This means traditional publishing is a financially risky business. Most of the books you see in brick-and-mortar bookshops were published by traditional publishers.

Meanwhile, self-publishing includes any publishing activity the author financially contributes to. Many self-publishing companies offer an array of services that can be packaged to suit the author’s needs, including editing, cover design, marketing, ebook production and printing.

Melbourne Book Publisher offered packages ranging from an “Advance Worldwide Plan” for A$1,495 to a “Premium Worldwide Plan” for $1,799.

Terms like “vanity publishing”, “subsidy publishing” and “hybrid publishing” are sometimes used – but these can be hard to distinguish from self-publishing.

There are no generally agreed upon definitions of these terms. For example, some so-called hybrid publishers operate exactly like predatory vanity publishers, while other times the term “hybrid publishing” is used by traditional publishing houses that have a side hustle facilitating a bit of self-publishing activity. Some may require authors to commmit to buying a certain number of copies to subsidise the print run.

My top 5 tips for avoiding scammers

My tips to help aspiring authors avoid a publishing scam vary. They depend on what you’re looking for: a traditional publishing arrangement or a self-publishing service. Of course, there is some grey area in between these categories, and there are more or less ethical actors in both.

1: Know what you’re looking for

Are you seeking a traditional publisher or a self-publishing service? If a publishing house asks for any financial contribution at all, this is a self-publishing service, as far as I’m concerned. If what you’re looking for is a traditional publisher, this is your sign to walk away!

2: Ask your bookshop about your publisher

If you’re still unsure whether it’s a traditional publisher or a self-publishing service, ask your local bookshop if they’ve ever stocked any books from that publishing house. If they regularly stock the publisher’s books, it’s a sign that it’s a traditional publisher. Or, if it’s a traditional publisher that also engages in a bit of hybrid publishing, they’re a respected operator who can get your books into bookshops.

3: Check an online registry of dodgy publishers

Perhaps you’re an aspiring author who is open to the idea of working with a self-publishing service. How do you distinguish between the legitimate operations and the scams?

Writer Beware is a website sponsored by the Science Fiction and Fantasy Writers Association that documents all types of unethical activity in the publishing industry. Searching this website for a company name can be an illuminating exercise.

It’s worth noting, though, that it would not have helped catch out scams like the one perpetrated by Melbourne Book Publisher. The increased availability of AI tools means scam websites can quickly be created with new AI-generated copy and images, making them harder to identify.

4: Evaluate the publisher’s other books

In the case of Melbourne Book Publisher, they claimed to have published books that were actually published by a different company.

Look for bookseller websites that include the publisher’s books and clearly identify the publisher by name. Some bookseller websites allow you to preview a book’s interior. This is an opportunity to evaluate the quality of the publisher’s editorial and design services.

Even better, search for book titles in library catalogues, including the catalogue of the National Library of Australia.

5: Work with someone local

When working with a self-publishing service or even hiring a freelance editor, it can be safer to work with someone local, rather than through a large online agency.

At least with someone local, there is the sense this person’s reputation in the local publishing industry is on the line. You can also check their bona fides by inquiring with other members of your writing community. Melbourne Book Publisher’s executives are not known in the Australian publishing community: this is a red flag.

Some state-based writers’ centres even feature a database of reputable local service providers for the writing and publishing industries.The Conversation

Per Henningsgaard, Senior Lecturer, Professional Writing and Publishing, Curtin University

This article is republished from The Conversation under a Creative Commons license. Read the original article.

Strangers in their own land: how a new citizenship category could avoid a trap for Indigenous children born overseas

John Bryers Ruddock was born in Australia but is a New Zealand citizen by descent through his Māori mother. However, his children are not citizens under the current law because they were born in the United States. John Bryers Ruddock, CC BY-SA
Sarah-Kay Coulter, The University of Melbourne

Outdated laws mean Indigenous children in Aotearoa New Zealand and Australia can currently be denied citizenship on the lands of their ancestors.

The issue came to the fore last month, when the Waitangi Tribunal in New Zealand considered an urgent claim, challenging whether the Crown has met Treaty of Waitangi obligations to protect the citizenship rights of Māori children born overseas.

The claimant John Bryers Ruddock is affiliated with Ngāpuhi. He was born in Australia but became a New Zealand citizen by descent through his Māori mother. However, despite their tribal connections, his children are not New Zealand citizens under the current law because they were born in the United States.

The claimants argued that whakapapa (genealogy) is a taonga, a treasured right the Crown must actively safeguard.

The tribunal found the Crown breached the Treaty principles of partnership, active protection, rangatiratanga, good government and equal treatment.

The case highlights how Māori families born offshore face exclusion from New Zealand citizenship, even when genealogical and iwi (tribal) affiliations affirm identity and belonging. The findings suggest that citizenship should be reconsidered in a contemporary context.

New Zealand and Australia currently both define citizenship through narrow, Western concepts of nationhood, determined by birth within a country or descent from a citizen.

But both countries have signed the Australia Aotearoa New Zealand Indigenous Collaboration Arrangement (ICA) five years ago. This provides an opportunity to remedy this ongoing injustice by establishing a new Indigenous citizenship class.

Current laws fail to acknowledge Indigenous ways of understanding belonging, identity and place. For Indigenous peoples, citizenship is not merely a question of legal status. Rather, it is about relationships to land, non-human kin, to community and the ancestral connections that bind generations together.

Existing laws in both countries fail to recognise complexities of dispossession, forced removal and encouragement to move away from tribal lands. As a result, Indigenous children whose parents or grandparents were not born in their ancestral homelands can be refused citizenship.

In the case of Aotearoa New Zealand, if both a parent and child were not born on New Zealand soil, citizenship is not guaranteed. There is also a risk of being classified as overstayers. This is regardless of having confirmed tribal affiliation and rights to land.

Navigating the bureaucratic and financial barriers of citizenship law can be distressing and confusing.

Proposal for an Indigenous citizenship class

Currently it is unclear how the New Zealand government will amend citizenship law based on the findings of the Waitangi Tribunal.

One area that requires urgent focus is how citizenship laws affect those who have enjoyed the status and mobility between Aotearoa and Australia. Since the Trans-Tasman travel arrangement was established in 1973, the movement of people between both nations has been encouraged.

Today, more than 170,000 Māori live in Australia and more than 1,150 Indigenous Australians reside in New Zealand. Thus citizenship law and its provisions impact both countries.

Both countries’ prime ministers have acknowledged Indigenous peoples — Māori, Aboriginal and Torres Strait Islander — as central to shared national identities and to the enduring friendship between the countries.

The ICA, signed in 2020, further strengthens this relationship. It facilitates partnerships in leadership, entrepreneurship and knowledge-sharing among Indigenous peoples across both nations.

Currently, there are letters addressed to both governments asking if the ICA can form part of the advocacy for an Indigenous citizenship class, ensuring recognition of connection to place and territory.

Contemporary rights for enduring citizenship are underscored by legal precedent. In Love v Commonwealth (2020), the High Court of Australia held that Aboriginal Australians cannot be considered “aliens” under the constitution, even if they are not citizens.

The court recognised that Aboriginal identity is grounded in deep and enduring connection to Country which cannot be severed by the state. This decision affirmed what Indigenous peoples have always understood: that identity, kinship and relationship to land are the true foundations of belonging.

Similarly, Ngāti Porou tribal leader Api Mahuika explored tribal membership, suggesting one’s right to reside in a particular area never ends if genealogical links are established.

A Trans-Tasman Indigenous citizenship class could translate these principles into practice. Such a framework would enable Indigenous peoples to obtain citizenship in either country based on genealogical connection.

It would remove the prohibitive administrative and financial barriers that currently exclude Indigenous children and guarantee their cultural and linguistic rights, including the right for children to be educated.

Crucially, the design and governance of this framework must be co-led by Indigenous groups from both nations, ensuring that the reform reflects Indigenous law and self-determination rather than bureaucratic convenience.

This suggestion would not replace existing citizenship categories but complement them. It extends the principles of partnership, reciprocity and belonging that both nations have committed to. Most importantly, it would affirm that Indigenous children can never be strangers on the lands of their ancestors.

Australia and Aotearoa New Zealand have a rare opportunity to lead the contemporary evolution of citizenship law, moving beyond symbolic recognition toward substantive reform that reflects Indigenous law and identity. It would express in law what has always been true in spirit: Indigenous belonging endures, regardless of the borders drawn across ancestral lands.The Conversation

Sarah-Kay Coulter, Lecturer in Indigenous Studies, The University of Melbourne

This article is republished from The Conversation under a Creative Commons license. Read the original article.

Concession car parking at NSW Health public hospitals

Patients and carers may be eligible for concession rates on parking at NSW Health public hospitals. 

To be eligible you need to be:
  • requiring treatment over an extended period
  • attending hospital more than twice a week (including carers of long term patients who visit frequently). 
  • ongoing cancer treatment
  • treatment more than twice weekly
  • daily dressing changes
  • cardiac rehabilitation or health promotion classes
Concessions are also available for holders of a: 
  • Transport for NSW Mobility Parking Scheme permit
  • Pensioner Concession Card
  • Department of Veterans' Affairs Gold Card
  • Health Care Card.
Hospitals provide communication to patients, carers and visitors about the availability of concessional car parking rates, this includes:
  • clearly displaying and publicising concessional rates
  • streamlining the concession application process with designated points of access
  • validating concessional parking for the duration of a course of treatment. 
For detailed information on eligibility and concession fees, visit NSW Health webpage:

Learn Something New: Australia MOOCs And Free Online Courses

There is a full range of everything your heart, mind and body wants to learn more about, presented and conducted by Australia's best universities.

Manly Sailability Needs Volunteers

We have a fantastic team of volunteers who help us with a range of jobs. A roster system ensures that we don’t overdo things but many of our volunteers nevertheless are there even when they’re not on the roster. We set up a marquee for shade, put out the urn for tea and coffee, bring the boats out from the shed, set up the boats and put them into the water, sail the boats, ensure that everyone signs in, operate the radio, observer on the safety boat, and at the end of our day’s sailing, do all this in reverse.

You don’t have to be a sailor to be a volunteer, landlubbers are most welcome too. And some of our volunteers are themselves disabled.

Volunteering for Sailability Manly will give you many amazing personal rewards… for starters, what better way of spending a few hours on a Saturday than on Manly Cove? And you’ll find that you will grow as a person through meeting and interacting with a diverse range of wonderful and inspiring people with various disabilities. 

If you’re not a sailor don’t let that stop you – we have numerous things that need doing on the jetty and we’re happy to take you for a sail or even train you to become a sailor if you wish. 

Please help us share Freedom on the Water, regardless of ability, by getting involved and contact  secretary@manlysailability.com.au

2024 Seniors Card Discount Directory

NSW Seniors Card is pleased to provide members with the 2024 Seniors Card Directory, your guide to the best discounts and special offers from thousands of participating businesses across the state.

The directory includes discounts from each region in NSW. The regions are: Sydney & Surrounds, Central Coast & Hunter, Northern NSW, Southern NSW and Western NSW.

View our regional map below to determine which region you are in.  You can view the directory online in your browser or download and save to your computer for quick reference as you need. 

Each year five directories are released, one for each region in NSW. The regions are: Sydney & Surrounds, Central Coast & Hunter, Northern NSW, Southern NSW and Western NSW.

To download your copy, please click the link below:
Copies of the 2024 directory are also available for pickup from Australia Post Outlets, Service NSW Centres, MP Offices as well as participating local Councils and Libraries across the state. Please click here to find a location near you.

Hotline to report food quality in aged care now live

Australians now have a simple and efficient way to report food concerns in aged care, with the launch of a dedicated Food, Nutrition and Dining Unit hotline at the Aged Care Quality and Safety Commission.

The hotline is active and callers will have access to experts in the areas of food, nutrition, and dining, including dietitians and speech pathologists.

A good meal with good nutrition is crucial to quality of life for everyone but especially older people.

The Food, Nutrition and Dining Hotline is also available to aged care providers to access food and nutrition advice, support and education to deliver improved food, nutrition and dining experiences for older people in their care.

Older people, their families and carers, providers and aged care workers can call the Food, Nutrition and Dining Hotline on 1800 844 044.

The hotline builds on the Federal Government’s grant to the Maggie Beer Foundation to build the capability of aged care chefs and cooks working in aged care.

The first free online training modules are now available: https://lms.maggiebeerfoundation.org.au/.

Profile Bayview Yacht Racing Association (BYRA)
1842 Pittwater Rd, Bayview
Website: www.byra.org.au

BYRA has a passion for sharing the great waters of Pittwater and a love of sailing with everyone aged 8 to 80 or over!

 COTA – NSW - cotansw.com.au

ABOUT US

The Council on the Ageing NSW (COTA NSW) is the peak organisation for people over 50 in our state. We’re an independent, non-partisan, consumer-based non-government organisation. We work with politicians, policy makers, and service providers as well as media representatives to make sure your views are heard and your needs are met. COTA NSW works to empower and engage people over 50. For decades, we’ve shaped the policies and programs that change lives.

Since our beginning in 1956, COTA NSW has introduced policies and programs that make a real difference to peoples’ lives. We have proud record, having created: ■Meals on Wheels, ■Retirement Village Residents Association, ■Australian Seniors Computer Clubs Association, ■Seniors Clubs, ■Seniors Information Service, ■OM:NI – Older Men: New Ideas, ■Grandfriends, ■Grandparents, Relatives and Kinship Care Alliance, ■Medication Management for Older People, and the ■Mature Employment Line

NSW Seniors Card program: Translated Resources

If you're from a culturally and linguistically diverse (CALD) background, and would like more information about the NSW Seniors Card program, translated versions of the Membership Guide brochure are available here:
Available for download in 13 different languages.
Profile: Avalon Soccer Club
Avalon Soccer Club is an amateur club situated at the northern end of Sydney’s Northern Beaches. As a club we pride ourselves on our friendly, family club environment. The club is comprised of over a thousand players aged from 5 to 70 who enjoy playing the beautiful game at a variety of levels and is entirely run by a group of dedicated volunteers. 

Country Pensioner Excursion ticket: NSW Public Transport

Parents missing out on REAL face time? If they have a Pension Card, sign them up & they could get unlimited $2.50 Country Pensioner Excursion tickets*.
Call 13 22 32 to sign up.

Country Pensioner Excursion ticket (CPE)
A Country Pensioner Excursion (CPE) ticket is an affordable ticket for eligible pensioners and seniors to travel by train in regional NSW and the ACT.

For $2.50 you can book an economy class seat on a NSW TrainLink 

Regional train service. You will need to book 7 days or less in advance

Apply for the Seniors Energy Rebate

A new rebate for independent retirees who hold a Commonwealth Seniors Health Card to help with electricity costs. The Seniors Energy Rebate is available for eligible independent retirees to help cover the cost of their electricity.

To be eligible you need to hold a Commonwealth Seniors Health Card (CSHC).
CSHCs are means-tested concession cards issued by Services Australia and the Department of Veterans' Affairs (DVA). 

The Seniors Energy Rebate is now $200 per household, per financial year.

If your application is successful, the rebate will be paid directly into your nominated bank or Credit Union account.

Note: Gas accounts are not eligible for the rebate.

What you need
  • your valid CSHC from Centrelink or the DVA
  • the most recent electricity bill for your current primary place of residence
  • your contact details
  • your bank or Credit Union account details
How to apply
  • Check you meet the eligibility requirements.
  • Select the 'Apply online' button.
  • Enter the required details.
  • Submit the application.
If you're unable to apply online, visit a service centre or call us on 13 77 88.
If your application is successful, you'll receive payment within 5 working days into your nominated bank/Credit Union account. Service NSW will contact you if there are problems issuing your payment. 

Tech Savvy Seniors

Tech Savvy Seniors provides free or low cost digital skills training on how to use computers, tablets and smartphones to keep in touch with family and friends, access essential services, conducting personal business and discover more about the things you are interested in.

Join the thousands of people over 60 who have already completed this fun, practical training and made new friends in the process.

With over 150 training locations across NSW as well as resources online it has never been easier to build your digital skills and confidence, with training available in a range of languages. To find out more about training sessions available near you, visit the Tech Savvy Seniors website to find your local library or community college provider.

For here: 
  • Northern Beaches Council Library at Glen Street, Mona Vale, Warringah Mall 02 9976 1720 
  • Northern Beaches Community College Inc at Narrabeen, Brookvale, Mosman (02) 9970 1000 enquiries@nbcc.nsw.edu.au
The Tech Savvy Seniors website also contains a great range of ‘self-teach’ videos and free digital literacy training resources available to make it easy to learn at your own pace to develop your digital skills from the comfort of your home.

Tech Savvy Seniors is a NSW Government initiative in partnership with Telstra.

Spectacles Program

The NSW Spectacles Program provides glasses and visual aids to eligible recipients who might be at risk of a preventable decline in their eye health.

If you're eligible, you can receive free of charge in any 2-year period:
  • one pair of single vision glasses, or
  • one pair of bifocal glasses.
Contact lenses, tinted lenses or low vision aids may be provided in certain circumstances.

You are eligible if you:
  • receive a full Centrelink pension/benefit
  • have no other income other than the Centrelink payments
  • have financial assets less than $500 (if single) or $1000 (if married/partnered or parent/guardian)
  • are a low-wage earner who earns less than:
  • the JobSeeker Payment if you're under 65, or
  • the aged pension if you're over 65.
People living in regional/remote areas and Aboriginal and Torres Strait Islander peoples may also qualify for the subsidy. At your appointment, your provider will use the program’s online portal to check your eligibility using the information you've supplied.

Visit Vision Australia for more details on the program, your eligibility and how to apply, at:
 MWP CARE (previously known as MWP Community Aid) is a local not for profit organisation that was founded by Daphne Elsworthy, a Collaroy resident, 52 years ago and we are still going strong! 

In 2022 our programs focus on assisting older people aged 65 years and older, we also assist younger people with a disability and their carers.  We are funded by the Australian Government Dept. of Health through the Commonwealth Home Support Program (known as CHSP). Pittwater Online News PROFILE

These services may be eligible for government subsidies. Call us on (02) 9913 3244 for a confidential discussion. Alternatively you may call My Aged Care on 1800 200 422 to discuss your needs. To access our services (and all other CHSP provider services) you must be registered with My Aged Care – the portal for all things related to Aged Care Services 

We provide services aimed at helping people to stay independently living in their own homes.

Our programs cover:

  • Transport – to medical and social appointments
  • Shopping – Escorted Shopping, Shop By List, Group Social Shopping
  • Visiting – a volunteer visits a client in their own home for social support
  • Individual Activities – visit a friend, the library, the beach, local garden, and nursery, go for a coffee & chat, attend community activities etc.
  • Social Group Bus Outings – our mini bus and experienced staff coordinate a calendar of bus outings to interesting venues
  • CALD (Culturally and Linguistically Diverse) social groups/outings  – Chinese, Italian, Korean , Filipino, Serbian
  • Home Maintenance Modification Service – provided to individual home owners at reasonable cost. Services provided by trusted tradespeople can include Plumbing, Carpentry, Handyman, Electrical, Modifications (ramps, rails etc.)

Visit our website for more at: www.mwpcommunityaid.com.au  and on Facebook: www.facebook.com/mwpcarelimited

RSPCA's Community Aged Care Program

RSPCA NSW understands that to an elderly owner, a pet can mean everything. Our Aged Care program aims to keep pets and their elderly owners happy, healthy and together in their own homes for as long as possible. To do this, we assist elderly pet owners over the age of 65, Indigenous pet owners over the age of 50 and palliative care patients of any age.
  • services our Aged Care program offers include: temporary foster accommodation and/or emergency pet boarding if the owner requires medical treatment, respite or other assistance
  • assistance with veterinary treatment
  • home visits to assist the elderly with basic pet care
  • assistance with pet grooming
  • assistance with transport to and from the local veterinarian
  • a volunteer network to assist with dog walking and short periods of in-home care if the owner requires medical treatment, respite or other assistance
Please note that due to high demand for this program, we ask that pet owners first ask family and friends whether they are able to assist with their pet’s care.

This community program was previously known as Pets of Older Persons (POOPs).

For more information please contact the RSPCA Community Programs helpline (02) 9782 4408.

The helpline operates Monday to Friday, 9 a.m. – 5 p.m. During weekends and public holidays contact the RSPCA Contact Centre on (02) 9770 7555
Aged Care Program FAQs

Computer Pals for Seniors: Northern BeachesTechnology made easy for Seniors

Have you ever struggled with the demands of modern technology? Come and join our friendly club and learn at your own pace. 

Computer Pals for Seniors Northern Beaches is here to help you master your device, be it Android/Apple tablets and phones, Apple/Microsoft/Chromebook laptops.

Each lesson is one-on-one for an hour each week during term times.

We are based at The Tramshed Arts & Community Centre, 1395a Pittwater Road, Narrabeen, close to the B-Line bus stop.

If you would like further information please contact Anne - Tel: 9984 0604 or email anne.computerpals@gmail.com



Bilgola plateau Probus Club

We meet on the first Friday of every month at the Newport Bowling Club; 2 Palm Road Newport.  Our membership is full at the moment, and our waiting list is full.  However, visitors are always welcome.  

If you have any questions, please contact our Membership Officer, Mary Wearne:  mary_wearne@hotmail.com

Pensioner's Concessions: Council Rates

Did you know that Pensioners are entitled to concessions on their Council Rates?

Concessions are available for eligible pensioners. To be an eligible pensioner you must receive a pension from either Centrelink or the Department of Veterans’ Affairs, and be entitled to a pensioner concession card issued by the Commonwealth Government. You can only claim a concession on the property if it is the sole or principal place you live.

If you are eligible, you are entitled to:
  • Half of the total of your ordinary rates and domestic waste management service charge, up to a maximum of $250.
  • Half of your water rates or charges, up to a maximum of $87.50.
  • Half of your sewerage rates or charges, up to a maximum of $87.50.
To apply, you need to complete a pensioner concession application form. You can obtain these forms from your council - download our area's one HERE

My Aged Care

If you need some help around the house or think it’s time to look into aged care homes, My Aged Care is here to help.
My Aged Care is the Australian Government's starting point on your aged care journey. Find and access the government-funded services you need.

Learn about different types of care
If you are just starting out on your aged care journey, this is your first step. You can see what services are available to help you stay in your own home, or what to expect in an aged care home.

Get assessed
If you’ve had a look at what services might be available and you want to know if you are eligible, this is your next step. Read about how to apply and what’s involved in the assessment process.

Find a provider
If you’ve been assessed and are ready to find a provider and set up your new services, start here. Find out what to consider and get information about service providers near you.

Manage your services
If you are receiving services and want to check what you’ve got in place or make some changes, head to this section.

Need some help?
If you need some help, the My Aged Care team can answer most of your questions over the phone. Call 1800 200 422

Home Instead Sydney North Shore & Northern Beaches

We are a provider of quality home care and companionship services for seniors in the Northern suburbs of Sydney. 

To you, it’s about finding trustworthy care for your ageing loved one. To us, it’s about providing the highest-quality in-home care services to fit you and your family’s needs.
To Us, It's Personal.

We provide services to all areas and suburbs in the North Shore and Northern Beaches of Sydney.
Telephone: (02) 9144 2322
Avalon Beach Ladies Probus Club - Profile

Avalon Beach Ladies Probus club meets first Tuesday of every month at Club Palm Beach (Palm Beach RSL).

AvPals 

Avalon Computer Pals (AVPALS) helps Seniors learn and improve their computer skills. It is a not for profit organisation run by volunteers. 


Started in 2000 it now has 20+ trainers and many hundreds of students. At a really low cost (about $50 a school term) they can provide one-to-one training on most matters connected with computing and related technologies like mobile phones and digital cameras. From the smallest problem (how to hold the mouse!) to much more serious matters, there is a trainer who can help.

We offer “one to one” personal tuition or special short courses in the training rooms under the Catholic Church in Avalon. Training is conducted Monday to Friday from 9am to 4pm. For more information visit AVPALS web site www.avpals.com or phone 02 8064 3574

Keep up to date on our Facebook page

Find out more at: www.avpals.com

Avalon Scottish Country Dancing

Avalon Rec. Centre
Thursday 3pm to 5pm
Most Saturdays 2pm to 4pm
(contact Margot Fenelon 0419 122 455 to confirm Saturday class)
COST:  $5 - first visit free
WHAT TO WEAR: Casual clothes and soft soled shoes


Wellbeing Plus 

The Wellbeing Plus Course is a free, online treatment course for Australian’s aged 60 years+.

The course includes 5 lessons delivered over 8 weeks, with optional weekly support from a therapist via email or phone. It aims to help us understand symptoms of anxiety and depression, and practice helpful skills.    

Over 95% of people said they would recommend the Wellbeing Plus Course.  

If you're interested in learning more, visit www.mindspot.org.au/course/wellbeing-plus  


The Senior Newspaper Online 

HERE

On Facebook

WIND, BRASS AND PERCUSSION PLAYERS!!!!!

Northern Beaches Concert Band is looking for flute, clarinet, saxophone, tuba and trombone adult players.  We cater for players from beginner to advanced and have a varied and exciting repertoire.  Come and join us during school term time at 7.30pm, Pittwater High School, Mona Street, Mona Vale. 
  
Details 9970 7131 or 0414 560 263.

Disclaimer: These articles are not intended to provide medical advice, diagnosis or treatment. Views expressed here do not necessarily reflect those of Pittwater Online News or its staff.

Richard West Stepping Down from PBWBA Presidency

Associate Professor Richard West AM is retiring after a decade as President of the Palm Beach Whale Beach Association. 

During this time, he has remained committed to preserving the natural beauty and residential amenity of our area. 

A/Prof West has been a highly effective advocate across all levels of government. Under his leadership he has protected many conservation zonings in the local area, and led the successful campaign against commercial development on culturally significant Barrenjoey Headland. 

He has championed long-overdue improvements to Governor Phillip Park, supported multiple submissions against inappropriate development, and advocated for repairs to local rock pools. He has also been a strong voice for completing the Coastal Walkway, improving road and pedestrian safety, keeping Avalon and Newport out of the Transport Oriented Development plan, and ending the Public Private Partnership model for Northern Beaches Hospital. 

A/Prof West's broader life has also been one of leadership - as a general and trauma surgeon, a founder of the Sydney Breast Cancer Foundation and a key figure behind Australia's national breast-screening program. 

There is much much more of course - the news service has been working with A/Prof. West on his Profile over the past several months. More to come.


Thank you very much for your service and dedication to our community sir.

Former and current Vice President Frank Edgell-Bush AM will take on the work of the President of PBWBA, ably assisted by current c-Vice President Gordon Lang.

The PBWBA annual Christmas Party will be held on Sunday, 7 December at Dunes Restaurant from 6.30-8.30pm.

Invitations were sent out at the end of October. This is a strictly social evening with only one speech – by the President.
PBWBA Committee 2025-2026
PBWBA President, Assoc. Prof. Richard West AM at 2025 PBWBA AGM Pics: AJG/PON

New report links ageism to serious healthcare harms

November 19, 2025
A new report by the Australian Human Rights Commission into ageism in health settings has found that:
  • Older Australians are being treated unfairly, often ignored, stereotyped or excluded from decisions about their own care.
  • Ageism in the health system can seriously harm health, leading to worse outcomes, slower recovery and even earlier death.
  • The Commission is calling for urgent reform, including better training, inclusive care models, and more research to tackle age bias.
  • Older Australians are feeling dismissed, excluded and stereotyped in healthcare settings, putting their access to life-saving care at risk, according to a new report by the Australian Human Rights Commission.
Titled The age barrier: older adults’ experiences of ageism in health care, the report draws on the lived experiences of older patients, their families and sector experts, supported by a comprehensive literature review. It found that perceptions of ageism are widespread across all levels of the health system – from how older people are treated by staff to broader systemic and policy issues.

‘This report holds a mirror up to our health system. It reflects the voices of older people who have too often felt unseen, unheard or undervalued,’ said Age Discrimination Commissioner Robert Fitzgerald AM.

‘People told us they felt rushed through the system, treated like a burden, a caricature, just another number. They described being dismissed by medical staff, spoken down to, excluded from decisions about their own care and having conversations directed to their family members instead of them.

‘Many said their concerns were ignored, their autonomy overlooked and assumptions made based solely on their age.

‘Ageism, or even the perception of it, has serious consequences. It is linked to poorer health outcomes, delayed recovery, reduced quality of life and even earlier death.’

Recommendations
The report recommends urgent action across three key areas:
  1. Collaboration within the health sector to review clinical guidelines, improve training, and co-design age-inclusive models of care with older adults
  2. Raising awareness and challenging bias through targeted education and ageism awareness training for health professionals
  3. Strengthening the evidence base by investing in research to measure the impact of ageism and its intersection with other forms of discrimination.
''Ageism, or even the perception of it, has serious consequences. It is linked to poorer health outcomes, delayed recovery, reduced quality of life and even earlier death.'' - Robert Fitzgerald AM, Age Discrimination Commissioner

Solutions
To help address these issues, the Commission has launched a new project aimed at the health sector. Through targeted workshops with health workers and consumers, it aims to build awareness of age bias, and support more inclusive, person-centred care across government, non-government and community health settings.

‘We recognise the dedication of our health professionals and the pressures they face,’ Commissioner Fitzgerald said. ‘But as our population ages, demand on health services will only grow. This is an urgent moment for us to find out how care can be improved.

‘This report is not about blame. It is an invitation to doctors, nurses, allied health staff and their employers to work with us toward generational reform. To build a system where every person is treated with dignity, empathy and respect, not as a stereotype, but as a human being.’

Earlier this year, the Commission released a report on systemic racism in healthcare, highlighting how cultural stereotypes and dismissive treatment undermine care, particularly for First Peoples.

‘These reports show how discrimination compounds,’ Commissioner Fitzgerald said. ‘Older people are valued members of our society. They deserve to be heard, respected and cared for like anyone else.

‘Ageism is the enemy to positive and healthy ageing. Our report calls for reflection, conversation and action - toward a health system where age is never a barrier to being heard, respected and receiving quality care.’


Addressing ageism in healthcare crucial for all Australians: COTA

November 20, 2025
Addressing ageism in healthcare will improve the experience of older Australians and support healthy ageing for people of every age, COTA Australia says.

The call comes as the Australian Human Rights Commission releases a report, The age barrier: older adults’ experiences of ageism in health care, and unveils plans to combat ageism in healthcare – including improving collaboration with the health sector, strengthening evidence, and raising awareness of the issues.

Chief Executive Officer of COTA Australia, Patricia Sparrow, said that as Australians live longer, tackling inequity in systems like healthcare is becoming increasingly urgent.

“Reports of older Australians being dismissed, overlooked or treated differently within the health system are unfortunately all too common,” Ms Sparrow said.

“Practical steps such as improving training on ageism for frontline staff are important. This isn’t about pointing fingers at individuals – it’s about acknowledging the ageism that has been embedded in healthcare for decades and taking action to fix it.

“Responsibility to address ageism sits with government, businesses, the community as a whole and each of us individually.”

Ms Sparrow said that addressing ageism delivers benefits far beyond older people.

“Ageism hurts us all. If we improve our systems for older Australians, we improve the system for everyone. A health system that responds well to older people is a system that treats every patient with dignity, respect and evidence-based care.”

Ms Sparrow said that with Australians living longer than ever before, preventive health and early intervention are increasingly critical. As a community we need to support healthy ageing and ensure older Australians have equal access to the health services they need.

“Without serious action, the inequities built into our current systems will persist and continue to make life harder for everyone, young and old.”

“If Australia commits to tackling ageism, we will be a more inclusive, cohesive and prosperous country.”

Exercising in mid and later life can reduce dementia risk – new study

Centre for Ageing Better/Unsplash
Joyce Siette, Western Sydney University

For years, scientists have known that moving our bodies can sharpen our minds. Physical activity boosts blood flow to the brain, enhances neuroplasticity and reduces chronic inflammation. These processes are believed to protect against cognitive decline, including dementia.

Yet despite decades of research, major questions have remained unresolved.

Does exercising at any age help reduce your risk of dementia? Or only when you’re young? And what if you have a higher genetic risk – can exercising still make a difference?

New research from the long-running Framingham Heart Study in the United States, published today, offers some of the clearest answers to date. Their findings support what many clinicians already tell patients: exercise helps.

But the study also offers new insight into the potentially protective effect of staying active at the age of 45 and over – even for those with a certain genetic predisposition to dementia.

What did the study examine?

The new research draws on data from 4,290 participants enrolled in the Framingham Heart Study Offspring cohort. This study began in 1948, when researchers recruited more than 5,000 adults aged 30 and over from the town of Framingham, Massachusetts, to investigate long-term risk factors for cardiovascular disease.

In 1971, a second generation (more than 5,000 adult children of the original cohort, and their spouses) were enrolled, forming the Offspring cohort. This generation then had regular health and medical assessments every four to eight years.

In the new study, participants self-reported their physical activity. This included incidental activity such as climbing stairs as well as vigorous exercise.

Participants first reported these activities in 1971, and then again over several decades. Based on the age at which each participant was first evaluated, they were grouped into three categories:

  • young adulthood (26–44 years): assessed in the late 1970s

  • midlife (45–64 years): assessed during the late 1980s and 1990s

  • older adulthood (65 years and over): assessed in the late 1990s and early 2000s.

To examine how physical activity influences dementia risk, the researchers looked at how many people developed dementia in each age group and at what age they were diagnosed.

Then they considered physical activity patterns within age groups (low, moderate, high) to see if there was any link between how much exercise people did and whether they developed dementia.

They also looked at who had a known genetic risk factor for Alzheimer’s disease, the APOE ε4 allele.

Man doing freestyle in a pool.
Research has long shown moving our bodies can sharpen our minds. Jonathan Borba/Unsplash

What did they find?

Over the follow-up period, 13.2% (567) of the 4,290 participants developed dementia, mostly in the older age group.

This is quite high compared with other long-term longitudinal dementia studies and with Australian rates (one in 12 or 8.3% Australians over 65 currently have dementia).

When researchers examined physical activity levels, the pattern was striking. Those with the highest levels of activity in midlife and later life were 41–45% less likely to develop dementia than those who had the lowest levels of activity.

This was the case even after adjusting for demographic factors that increase dementia risk (such as age and education) and other chronic health factors (such as high blood pressure and diabetes).

Interestingly, being physically active during early adulthood did not influence dementia risk.

A key innovation of this study was its examination of the genetic risk factor, the APOE ε4 allele. This analysis suggests something new:

  • in midlife, higher physical activity lowered dementia risk only in people who didn’t carry this genetic predisposition

  • but in later life, higher physical activity lowered dementia risk in both carriers and non-carriers.

This means for people genetically predisposed to dementia, staying active later in life may still offer meaningful protection.

How significant are these results?

The findings largely reinforce what scientists already know: exercise is good for the brain.

What sets this study apart is its large sample, multi-decade follow-up, and its genetic analysis across different life periods.

The suggestion that midlife activity benefits some individuals differently depending on their genetic risk, while late-life activity benefits nearly everyone, may also add a new layer to public health messaging.

But there were some limitations

Physical activity was largely self-reported in this study, so there is a possibility of recall bias. We also do not know what type of exercise brings the best benefits.

Dementia cases in the youngest age group were rather rare too, so the small sample limits how definitively we can make conclusions about early adulthood.

The cohort is also predominantly of European ancestry and share environmental factors as they come from the same town, so this limits how much we can generalise the findings to more diverse populations.

This is particularly important given global inequities in dementia risk and diagnosis. Knowledge about dementia and risk factors also remains low in ethnically diverse groups, where it is often still seen as a “normal” part of ageing.

What does this mean for us?

The takeaway is refreshingly simple though: move more, at any age. At this stage we know there are more benefits than harm.

The Conversation

Joyce Siette, Associate Professor | Deputy Director, The MARCS Institute for Brain, Behaviour and Development, Western Sydney University

This article is republished from The Conversation under a Creative Commons license. Read the original article.

As people live longer and healthier, nurse training needs to respond to avoid ageist attitudes

Getty Images
Samantha Heath, University of Waikato

Life expectancy in New Zealand has increased dramatically over the past five decades. In 1970, men lived on average to 68. Today, it’s over 80.

These gains reflect major advances in public health and medical technology. But living longer can mean more years with multiple chronic conditions and disabilities, because age is a significant risk factor for most disease.

This demographic shift will reshape healthcare. Future health professionals will need to be aware of the increasingly complex social, technological and ethical challenges of caring for older people.

Ageism, or discrimination based on a person’s age, should be considered as one of these challenges.

Age influences how health concerns are interpreted. In a recent World Health Organization report, nearly 60% of health professionals admitted to making age-based (or ageist) assumptions about their patients’ abilities or needs.

Genuine symptoms are dismissed as part of normal ageing, leading to flawed decisions. There is evidence that older people are also under-treated, raising the risk of disease progression.

Other consequences include missed diagnoses. Inequalities occur where there is limited access to services or inclusion criteria are set to exclude people over 65.

There is the potential for this kind of thinking to creep into health professional education. It shows up in stereotypes that appear in case studies for learning, or in the way programmes are structured and in the kinds of clinical placements that are used.

Why ageism matters in healthcare

Our national nursing programme review in the polytechnic sector looked at New Zealand student nurses’ experiences.

It shows case studies often favoured information about older people with dementia, falls or end of life care. They rarely reflected active ageing or older adults’ resilience and agency.

Health professionals may adopt ageist attitudes from the rest of society. Student nurses begin their training programmes having been subject to both societal and cultural narratives about the role and importance of older people.

Nurse education programmes often communicated underlying beliefs about the complexity of care. Placements in aged residential care were typically scheduled in the first year of nursing, implying the work was basic if new students could do it.

Almost all nursing students were allocated to an aged-care facility where the frailest 7% of older people live. This reinforces a narrative that older adults are a homogeneous population of dependent, vulnerable people.

It misses the opportunity to teach health promotion for people who are older but remain active and independent.

What students saw

Students’ reflections highlighted the realities of aged residential care and the impact of their perceptions. One participant said:

While on placement, I saw how conveyor belt life was for the residents. It broke my heart. Residents had lost their individual identities and all fun was gone. The nurses and healthcare assistant staff were all so busy and didn’t have much time to interact on personal levels with each resident.

Others noted systemic issues:

People [nurses and carers] in aged residential care do not get paid what they are worth. This severely needs to be changed. They work so hard to not get appreciated as much as they deserve. [They are] constantly understaffed making the workload insurmountable and overwhelming.

Some worried about career stigma:

Being a new graduate and working in aged care would make me unemployable in other areas of nursing.

These comments illustrate how education and system design shape the attitudes of the future nursing workforce towards ageing and aged care. They also highlight the crucial role clinical placements have in shaping future career choices.

Tackling ageism starts in education

The programme review and student comments demonstrate how ageism influences learning, from case studies portraying older people as less capable to placements that equate ageing with frailty and funding systems that appear to devalue older people.

Addressing these issues starts with obvious steps, such as more appropriate design of learning materials and using placements that reflect a spectrum of health needs in later life.

For students who have little experience of older people, fostering inter-generational connection and building empathy can be a powerful tool to reduce ageist stereotypes.

But there is one more area to which we should be alert: ageism is in fact an emerging social determinant of health in later life.

There is a high risk that ageism will compound existing health inequities as Māori, Pacific people and rainbow communities grow older

Preparing the future healthcare workforce means recognising the diverse realities of ageing in contemporary New Zealand. If we want healthcare to meet the needs of an ageing population, education must reflect this complexity.

Tackling ageism in healthcare professional education is a critical first step.The Conversation

Samantha Heath, Senior Lecturer in Nursing , University of Waikato

This article is republished from The Conversation under a Creative Commons license. Read the original article.

WeChat is now a frontline policing tool in China. Here’s what my research found

Ausma Bernot, Griffith University

WeChat is best known as China’s all-purpose “super-app”. It is used for everything from messaging and mobile payments to shopping and government services.

As of June 2024, WeChat reported a staggering 1.37 billion active monthly users globally. For many Chinese-speaking diaspora communities – such as in the United States, Australia and the United Kingdom – the app is a lifeline to their homeland and communities.

But my new research, published this week in Policy & Internet, shows WeChat has also become a powerful – and largely overlooked – component of China’s policing and public security infrastructure.

In fact, the app is now functioning as a “police app”. It’s a kind a digital toolkit allowing police to collect intelligence, accept crime reports, verify identities and access citizen data through a private platform that is deeply embedded in everyday life.

From a social platform to a policing tool

Public security bureaus in China began creating official WeChat accounts in 2012.

By 2017, more than 50,000 police accounts existed. Many offered far more than simple announcements.

Across provinces in China, police are now using WeChat to:

  • operate “internet police stations” where citizens report crimes and disturbances
  • collect digital tips, images and clues from users
  • run real-time emergency “WeChat alarms”
  • verify identities using national ID data
  • link WeChat inputs to provincial “police clouds” and population surveillance databases.

In some jurisdictions, WeChat has even become a frontline policing tool.

In Guangzhou city, for example, railway police built a WeChat-based alarm system allowing citizens to send incident details directly to police dispatch. This would then trigger real-time audio and video communication.

In Zhejiang province, officers used WeChat-based facial and ID card scanning to rapidly identify individuals.

In several towns, thousands of “WeChat police groups” were created, pairing residents with local officers and blurring the line between neighbourhood governance and digital surveillance.

These functions go far beyond convenience. They show how a commercial platform has become an extension of the state’s security apparatus.

A patchwork of purposes

My research draws on 53 government procurement documents and additional Chinese-language media reports on two WeChat accounts known as “public security WeChat” and “WeChat policing”. Procurement documents are a great source of data. They are common in research in contexts where information is curated or suppressed.

The research shows how police agencies across China are integrating WeChat directly into their daily operations.

Wealthier provinces such as Fujian and Shanghai invested heavily in integrating WeChat with existing public security systems, enabling hundreds of services through the app.

Fujian province alone aimed to link WeChat with services across ten cities and more than 300 functions.

Other localities treated WeChat as a superficial PR tool. Some accounts offered little more than positive police stories or traffic announcements. Others became “zombie accounts” – created to meet digitisation targets but never properly maintained.

This patchwork reflects broader challenges in China’s digital modernisation. Local agencies face unequal resources, tight performance quotas and limited technical capacity.

For some, deep integration is possible. For others, the use of WeChat is merely symbolic compliance with government modernisation quotas.

Filling a gap for the state

The Chinese government has spent a decade pushing public security agencies to deliver more services online. Yet many local police units lack the expertise or funds to build bespoke digital systems.

WeChat offers a shortcut.

Because it already handles identity verification, payments, location data and messaging for more than a billion users, it can serve as a ready-made platform for police.

Tencent, WeChat’s parent company, has positioned itself strategically. It offers customised WeChat modules to public security departments as a commercial service

The result is a public-private security infrastructure: state needs and corporate incentives moving in the same direction.

Around the world, governments are increasingly partnering with private tech companies for policing and security.

In the United States and Europe, for example, Palantir and similar firms provide predictive policing and data-analysis platforms.

China’s version is different because WeChat is both a consumer platform and a part of the state’s digital infrastructure.

When policing functions are embedded inside an app billions of people rely on for daily life, the boundary between public service and surveillance becomes blurred.

A new future of platform power and state surveillance

For citizens, WeChat-based policing can make bureaucratic processes faster and more convenient.

But it also means everyday digital activities such as sending messages or paying bills and reporting disturbances could feed into a security architecture operated jointly by the state and a private company.

For WeChat, being compliant with the demands of the state will likely be a crucial business survival strategy.

For example, following China’s national crackdown on Tencent and the broader tech sector between 2020 and 2022, Tencent’s founder promised:

Tencent will continue to resonate with the needs of the nation and the times.

As China continues to centralise its digital governance, WeChat’s role in public security is likely to deepen – representing a new future of platform power and state surveillance.The Conversation

Ausma Bernot, Lecturer in Technology and Crime, Griffith University

This article is republished from The Conversation under a Creative Commons license. Read the original article.

u3a at Newport Community Centre: 

About Our Courses and Activities
Sydney u3a comprises seven regions covering the greater Sydney metropolitan area. The local one is U3A Northern Beaches Region.

Sydney u3a is managed and run entirely by volunteers who contribute time and energy to provide life-long learning and social activities for everyone.  Join in to enjoy the benefits of membership!  At the one affordable annual membership fee of $85.00 (less than $2 per week), you’ll get:
  • access to a wide range of courses and presentations
  • friendly and inviting social events in your region

Members can attend any course in any of the seven regions
  • Volunteers lead and administer the courses and talks
  • A wide range of topics is covered – from learning foreign languages to table tennis to history to book/movie clubs to philosophy to science related issues. There’s something for everyone!
  • Courses are held in a variety of local venues and via Zoom
  • Events, visits, tours and social activities are also offered
  • Full details of activities are listed each semester in the Course Book and on individual regional pages
From time to time there are changes to course details after publication of the Course Book. Please keep checking your region’s website or the website home page for updates.

u3a Northern Beaches Region
Our current newsletter includes up to date information on courses, events and any changes to the program.  Previous newsletters are available here if you missed any information or wish to refresh your memory.

Please note:  The newsletter is distributed to members by email at the end of each month. If you haven’t received the latest copy please check as it may have been captured in your Junk email folder. If this is the case, please adjust your settings so that you receive future newsletters as soon as possible. We also take this opportunity to issue a friendly reminder to contact us with your updated details if you change your home or email address. Thank you.

Walk & Talk: Narrabeen

The Belong Club invites anyone to come and participate in the Belong Club Walking Group!

Every Tuesday we walk along the pathway beside the Narrabeen Lagoon, from the Tramshed Arts and Community Centre to Jamieson Park and back. The route is about 1.8km each way, and is estimated to take 45 minutes.

The up and back walk allows for people of any walking speed to participate and enjoy the walk at their own comfortable pace. Walkers often split into smaller groups naturally along the route allowing everyone to go at their preferred pace. The aim here is for everyone to be included and to have an enjoyable walk.

Our meeting spot is to the right of the Tramshed Community Centre, between the basketball court and kids playground.

A Call to Volunteer Trainers and Students

Come and share your knowledge or learn more about your device! 
Computer Pals for Seniors Northern Beaches would love to hear from you. We are a not-for-profit organisation helping seniors navigate the wonderful world of technology.

We teach in term times Monday to Friday in a relaxed fun environment.

Common topics requested by Students are: Sending and receiving emails, discovering useful apps, safe banking online, learning how to take and store photos, avoiding Scams, and basically being able to operate their device with confidence.

We teach Android/Apple tablets and phones, and Apple/Microsoft/ Chromebook laptops.

We are based at the Tramshed Arts & Community Centre, 1395a Pittwater Road, Narrabeen, near the B-Line bus stop.

Why not give us a call on 0478 920 651



Active and Healthy at any age

Staying physically active is the single most important thing you can do to stay fit and independent, as you get older. Age is no barrier, research shows that exercise, at any age, is worth the effort. If you are in any doubt about exercise, please talk to your doctor.

This website (https://www.activeandhealthy.nsw.gov.au/) can help you find an exercise program in your local area and provides information and tools that can assist you to increase your physical activity.

Join Healthy and Active for Life Online!

Healthy and Active for Life Online is a FREE 10-week healthy lifestyle program for adults aged 60 years* and over.

The program will help you learn how to make small, sustainable changes in your lifestyle to improve your health.

The program covers lots of topics including healthy eating and physical activity.
No prior knowledge or exercise experience is required!
*Aboriginal people aged 45+ years can register. 

Healthy and Active for Life Online will help you to be active by:
  • Providing online exercise programs for you to complete in the comfort of your home
  • Providing you with an exercise manual and log to keep you on track
  • Helping you to create realistic goals and increase your fitness
Peninsula Bridge Club - Founded in 1967, we are a key community hub on Sydney’s Northern Beaches. We contribute strongly to our community: with both social connectedness for those who need it and opportunities to learn and train for those with competitive sporting goals. 

The Club is a vibrant organisation hosting up to three bridge sessions a day. We have 37 permanently set tables – that’s 148 players. We host over 30,000 player sessions every year. This includes prominent tournaments and education events attracting players from across the region. 

We pride ourselves on the friendliness of the club and our strong community spirit. We support local charities but even more importantly we support community members by providing them with social connection and mental stimulus – irrespective of age and mobility.

Our clubhouse is at Warriewood.

We have a new Beginners Course starting the end of September.

Each 2-hour lesson focuses on learning by playing, with a break for tea and chocolate biscuits mid-way. The course runs for 6 weeks and costs $100, which includes text book and support materials.

After the lessons we offer “Help with Play” sessions to practise what you’ve learned; Mondays 7-9pm; Tuesdays 2.15-4.30; Fridays 9.15-11.30. ($7 for members & $12 for visitors – membership

We also offer more advanced lessons each month so you can continue to improve your game if you want. 

If you are keen to learn this great game, please call or email Cath Whiddon (Director of Bridge Ed at PBC): 9979 5752 or cwhiddon@live.com.

If you already know how to play, take a look at our website to see what’s on offer this month: peninsulabridgeclub.org.au

Peninsula Bridge Club Facebook page: www.facebook.com/peninsulabridgeclub

Issacs's Gardening Services: Seniors Looked After 

Our neighbour's son (Isaac Loveday) recently started his own gardening business here.  He lives at Warriewood.

Isaac has 10 years horticultural experience with Flower Power.   His listed expertise is:
  • Horticultural advice
  • Mowing & hedging
  • Landscaping & fertilising
  • Planting & turf laying
  • Weed & pest control
No job is too big or too small, and seniors will be looked after.
I have attached his Brochure & Business Cards.
Do you have anywhere in PON that we can advertise his business.  He is a young man & enthusiastic about his work.
J.M.

assistance to pay your aged care costs

It’s now easier to get help if you need assistance to pay your aged care costs.

Services Australia have improved their Aged Care Claim for financial hardship assistance form and made changes to some evidence requirements. They’ve made these changes so it’s easier for you to get help.

You may get help if you can’t pay your aged care costs and you’re either:
  • in residential or respite care
  • getting a home care package.
You can claim for financial hardship assistance if all of the following apply:
Before you claim, you should update your income and asset details as well as your partners if you have one. You may also be eligible for other payments and services.

Next steps

Pensioner water rebate

If you receive a pension, you may qualify for a rebate on your water bill. 

To be eligible, you’ll need a:
  • Pensioner Concession Card from Centrelink or Department of Veterans' Affairs, or
  • gold Health Card (also known as a gold card) that shows:
  • war widow
  • war widower
  • extreme disablement adjustment (EDA)
  • totally and temporarily incapacitated (TTI)
  • totally and permanently incapacitated (TPI).
You’ll also need to be the owner and occupier of one of the following:
  • single dwelling
  • dual occupancy
  • strata or company title unit
  • unit in a retirement village with a life term lease.
If you own the property with someone who isn't a pensioner, you may still get a rebate. This depends on your relationship with the other owner(s) and your eligibility.

Rebates are applied to each bill. 

You can claim your pensioner rebate by selecting your water supplier from the following list:

Pittwater-Narrabeen Parkinson’s Support Group

The purpose of our group is to support seniors (55yrs +) living with Parkinson’s, their carers, relatives and those who have lost a partner to Parkinson’s, who live on the northern beaches of Sydney.

This support Group has been meeting for around 30 years on the Northern Beaches. Our meetings aim to help reduce the social isolation, and increase community connectedness for our members. Through guest speakers, discussions, and group activities, our meetings will support and promote mental health, healthy lifestyles and well-being.

Our Facebook webpage will be used to store resources and links, and provide another way to safely keep in touch, for those who want to use Facebook. We also have a website that is regularly updated https://wheresdot.wixsite.com/nbpdsupportgroup

We meet regularly and have been meeting at Jamieson Park, The Esplanade, Narrabeen.

Give Dot a call for more information: 0418 640 086 and join our Facebook group: https://www.facebook.com/groups/1063258404504502

 

Contact Community Care Northern Beaches HERE

 Keep your Wits About You

A regular contributor suggests we all look at Lumosity to see if will suit keeping active mentally. Their website states: "improve Brain Health and performance. Designed by neuroscientists, Lumosity exercises improve core cognitive functions. Researchers have measured significant improvements in working memory and attention after Lumosity training. Dozens of research collaborations help improve the Lumosity training program and its effectiveness." You can visit their website to decide for yourself  at: www.lumosity.com/app/v4/personalization

Heartmoves is a low-moderate intensity exercise program. Regular participation in Heartmoves will help to: Better manage weight, blood sugars, blood pressure and cholesterol; Improve fitness, balance, co-ordination and flexibility; Enhance your quality of life and meet other people. Ingrid Davey is a qualified Older Adult Instructor and accredited Heartmoves Leader who will guide you through an exercise program that is fun, safe and modified to suit you. Tuesday 9.30am and Thursday 10.30am at Nelson Heather Centre, 4 Jackson Road Warriewood.  The cost per class is $10.00 casual now and $17.00 for two classes. Phone Ingrid to secure your spot on 0405 457 063. www.heartfoundation.org.au

MWP Care

We've been supporting the community for over 50 years! 
Our Neighbour Aid staff and volunteers are able to provide crucial support to vulnerable elderly residents during the lockdown. 

Help with going to the supermarket or shopping on your behalf from a list as well as transport to medical appointments. Please get in touch via our website for more information 

MWP Care is a not-for-profit organisation that assists frail aged and younger people with disabilities and their carer’s in the Manly, Warringah, Pittwater area to remain independent members of our community.

MWP Care provides support to people who cannot manage alone by providing a range of services. Many of Community Aid’s activities are made possible by the generous work of our wonderful volunteers. Please contact us for more information.


Australian Government Dept. of Health: Hearing Devices for Seniors

Australian Government's Hearing Services Program (the program), offers the option of being fitted with a hearing device if a hearing assessment identifies you have a hearing loss and a hearing device may assist you. 

You will be given a recommendation for a fully subsidised hearing device, and may also be offered the option of purchasing a partially subsidised hearing device. These devices have been approved by the Office of Hearing Services.

You can find out more about this program on the Australian Government's Department of Health webpage on the program here

Mah Jong returns to RPAYC

THURSDAYS 5PM - 7PM 

Everyone is welcome, from novices to experienced players! Sharpen your mind, connect with friends, learn a new skill or refresh your existing game. Mah Jong if fun for all!

For more information contact Leigh Hudson 0408 941 665.

Stay for dinner in Halyards - book your table online HERE 


council has a Home Library Service Available for Seniors

For those unable to visit the library because of age or disability, the Home Library Service maintains a vital connection with all that the library offers. Your Home Library Service Officer will help you select items for reading or listening. Volunteers or staff will then deliver and collect your library items on a regular basis.

Register for the Home Library Service
If you or the person you care for is unable to visit the library or carry library items home due to age, frailty or disability, please complete Council's Home Library Service Application Form or call us on 9942 2393. 

A medical certificate or statement signed by a doctor may be required to assess eligibility.

What happens next?
After staff receive your completed application form, a Home Library Service Officer will contact you to arrange a time to meet and discuss the service details with you.

Staff or volunteers will then select your items according to your borrowing preferences and then deliver them to you. During this visit you can return any items that you have finished with.

Community Connect

Need help on where to go to find the community information and assistance you need?

At Community Connect Northern Beaches, our professional staff and trained volunteers are knowledgeable, friendly and approachable and we will be only too pleased to help you find the service you want. We provide information and support, as well as advocacy and referral to other non profit community services and government agencies.

If we can’t help you we will get you someone who can. If you are newly arrived or do not have an English speaking background we can offer individual advice and support. Or Why not come to Specialist Community Support Workshops: Family Law, Power of Attorney plus Wills and Executors; Domestic Violence Support and Prevention; Positive Community Integration ; Crime Prevention; Or  Our Free English Classes. 

We also provide information on: Family Services: Child Care, Personal Support & Counselling; Health (Including Mental Health) ;  Material and Practical Assistance ; Advocacy to access state and federal MP assistance; Accommodation and Tenancy (help with form filling); Legal and Financial Matters ; Consumer Affairs ; Multicultural Issues; Conservation and the Environment ; Employment and Education; Accessing Community Facilities  -You are welcome to call in for: Brochures, booklets and fact sheets on a range of topics; Service Directories e.g. Council Guides and Migrant Directories; Publications e.g. The Senior newspaper and Nova.

Access to our community information data base, internet, email, fax and photocopying.(Please note there is a small charge for photocopying and use of the fax to cover the cost of paper, toner and fax call).  We also offer: A Legal Referral Program - Monday 1pm to 2pm at our 30 Fisher Road, Dee Why office.  Taxation Assistance for low income earners and pensioners from July to October. 

What does it cost?: Our services are free, however we are always grateful for a small donation where possible. The program is supported by NSW Department of Family & Community Services (FACS). CONTACT US: Phone: 02 99317777.

Know Your Bones

CEO of Osteoporosis Australia, Greg Lyubomirsky says “bone health is an important part of your general health and anyone with risks for osteoporosis should be investigated.”

He has urged people to try the online self-assessment, Know Your Bones developed by Osteoporosis Australia and the Garvan Institute of Medical Research. 

"Simply visit the website, complete the assessment in your own time and a personal report is generated which will outline potential risks and can be taken to your doctor if required.”

You can take the assessment here:  www.knowyourbones.org.au

NSW Seniors Website: Crosswords, Puzzles & Games

Did you know that the NSW Seniors website has a range of games and puzzles for you to exercise that great grey matter upstairs?

Recently new items have been added in and now the list is:


Just click on the links we've embedded next time it's too cold out for a stroll and exercise that other great asset you have - your mind!

Profile

EasyLink (formerly Easy Transport Manly Warringah Pittwater) - medical appointments, shopping trips, mystery tours and Saturday Lunch - this great non-profit organisation offers great ideas and solutions.

Visit: https://easylink.com.au

Media Releases concerning Seniors this week from National Seniors Australia

With around a quarter of a million members, National Seniors is Australia’s largest consumer organisation for the over 50s and fourth largest group of its kind in the world.

NLA Ebooks - Free To Download

The National Library of Australia provides access to thousands of ebooks through its website, catalogue and eResources service. These include our own publications and digitised historical books from our collections as well as subscriptions to collections such as Chinese eResources, Early English Books Online and Ebsco ebooks.

What are ebooks?
Ebooks are books published in an electronic format. They can be read by using a personal computer or an ebook reader.

This guide will help you find and view different types of ebooks in the National Library collections.
Peruse the NLA's online ebooks, ready to download - HERE

 Australian Ageing Agenda

Australian Ageing Agenda (AAA) is an independent and authoritative bi-monthly publication for people who work in or around the aged care and retirement sectors in Australia. It provides a broad range of news, education and opinion with an emphasis on knowledge sharing and research translation.

Each issue also contains regular updates on relevant business and financial issues along with a selection of well researched features on crucial systems and operations, clinical care, technology, built environment and other issues relevant to the ‘ageing sector’. AAA leads the way with the industry’s most comprehensive conference details and remains Australia’s number one source of news and information about ageing issues and aged care.

Have a look at their comprehensive website HERE

Seniors Toy Repair Group needs your help

Volunteers are sought to help out on Wednesday mornings (7.30am to midday) at the group's workshed in Ingleside. Volunteers need their own transport and be willing to sort and clean toys that are picked up at different collection points on the Northern Beaches. 

Prospective volunteers can call Terry Cook on 0410 597 327 or email himFind out more about this great community group HERE


Meals on Wheels 

Meal preparation and delivery: Benevolent Society
Our food services include meal preparation, and delivery of hot, frozen or chilled meals as part of the Meals on Wheels NSW program. This service is currently provided in the Northern Beaches area of Sydney.

Assistance to prepare food at home is available as an activity to help stay active and independent.
To find out if you or someone you know is eligible for this service, call our friendly staff. 
Call 1800 236 762

Also:
Pittwater; 6 Jackson Road, WARRIEWOOD, NSW 2102
Phone: 02 9457 3900

Manly & Warringah; Manly Seniors Centre, 275 Pittwater Road, MANLY, NSW 2095
Phone: 02 9976 1469

Aged Care Complaints Commissioner 

Any person can make a complaint to the Commissioner, including care recipients, family members, friends, staff, volunteers, or professionals.

Complaints may relate to any aspect of services including care, choice of activities, discrimination, catering, communication or the physical environment. The 1800 550 552 helpline is staffed 9am to 5pm (AEDST) Monday to Friday.

Out of hours callers can leave a message, or contact the Commissioner at anytime through the Aged Care Complaints Commissioner website.

________________________________________

In 2014-15, there were 10,924 contacts to the Aged Care Complaints Scheme. 3,725 were assessed as a complaint, 3,812 ‘other’ contacts includes non-compulsory notifications, own motion investigations and compliance referrals. There were also 3,387 out of scope contacts which were not related to an approved provider or an approved provider’s responsibilities under the Aged Care Act.

Older Persons Advocacy Network (OPAN)

Older Persons Advocacy Network offer free, independent and confidential services that focus on supporting older people and their representatives to raise and address issues relating to accessing and interacting with Commonwealth funded aged care services.

Older Persons Advocacy Network  seek to ensure that aged care consumers understand and exercise their rights and participate, to the maximum degree possible, in the decisions affecting their care.

Older Persons Advocacy Network achieve this through the delivery of individual advocacy support, information and consumer and service provider education.

Nine State and Territory based organisations form the OPAN network. Older Persons Advocacy Network is funded by the Australian Government to deliver the National Aged Care Advocacy Program (NACAP), providing a national voice for aged care advocacy.

ADVOCACY
Older Persons Advocacy Network organisations offer free aged care advocacy services that are independent and confidential

INFORMATION
Older Persons Advocacy Network organisations provide free information about aged care service provision, referrals and the rights and responsibilities of consumers

EDUCATION
Older Persons Advocacy Network organisations offer free information and education sessions to consumers and providers of Commonwealth funded aged care services